SHIPPING INFORMATION

 

1. Shipping Locations

STEPi currently ships to:

• United States, Canada, Europe, South Africa

2. Processing Time

• All orders are processed within 3 working days. Delivery can take between 2 and 10 working days depending on destination.
• Orders are not shipped or delivered on weekends or public holidays.
• If we are experiencing a high volume of orders, shipments may be delayed slightly. Please allow additional days in transit for delivery.

3. Shipping rates

Shipping charges for your order will be calculated and displayed at checkout.

Delivery delays can occasionally occur.

4. Order Tracking

• Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track your order directly at the link provided.

5. Customs, Duties and Taxes

• STEPi is not responsible for any customs and taxes applied to your international order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

6. Delivery Issues

• If your order hasn’t arrived within the estimated delivery window:
• Please check your tracking number.
• Contact the shipping carrier directly for the most up-to-date status.
• If further assistance is needed, contact us at [sales@stepiedu.com] with your order number.

7. Missing or Damaged Packages

• Please inspect your order upon arrival.
• If you received the wrong item or it’s damaged, contact us immediately so we can evaluate and correct the issue. Click here for our returns policy.